Frequently Asked Questions (FAQs)

Last Updated: November 1, 2025

We’ve gathered our most common questions to help you find the answers you need. If your question isn’t here, please don’t hesitate to contact our support team.

ORDERING & SHIPPING

1. How long will it take to receive my order?

You can typically expect your order to arrive within 8 to 12 business days. This total time includes our production period (2-4 business days) plus the shipping time (6-8 business days).

2. Why does my order take 2-4 business days just to ship out?

This is a great question that gets to the heart of our business. We are a print-on-demand (POD) brand. This means we don’t have a warehouse full of pre-made items; instead, your item is custom-printed for you by our fulfillment partners after you place your order. This 2-4 day period is our “Order Processing & Fulfillment Time,” where we print your T-shirt, Hoodie, or Tank Top, perform quality checks, and package it for shipping.

3. How much does shipping cost?

We offer a simple flat-rate structure:

  • Orders under $199 have a $7.99 shipping fee.

  • Orders $199 or more receive FREE Shipping.

4. How can I track my order?

Absolutely. Once your order ships from our production partner, you will receive a shipping confirmation email that includes your tracking number. We use major carriers like USPS, UPS, and FedEx to get your package to you.

5. Do you ship to PO Boxes or APO/FPO addresses?

No, we do not. We can only ship to physical street addresses within the United States. We are unable to deliver to PO Boxes, APO, FPO, or DPO military addresses at this time.

RETURNS & CANCELLATIONS

6. What is your return policy?

We offer a 30-day return window. You have 30 days from the date your order is delivered to contact us and initiate a return.

7. I ordered the wrong size / I don’t like it. Can I return it?

Yes, we do. We accept returns for items even if you ordered the wrong size or simply changed your mind. Please be aware of our return shipping cost policy below.

8. Who pays for return shipping?

This depends on the reason for the return:

  • If it’s our error (e.g., the item is damaged, misprinted, or we sent the wrong design), we will cover the return shipping costs 100%.

  • If it’s your choice (e.g., you ordered the wrong size or changed your mind), you (the customer) will be responsible for the return shipping costs.

9. Can I change or cancel my order?

Yes, but you must be quick. Because our orders are custom-printed, you have a 12-hour window after placing your order to request a change or cancellation. After 12 hours, the order is automatically sent to our production partner and cannot be stopped. Please email us immediately at [email protected] for any changes.

10. How long does a refund take?

Once we receive and inspect your returned item, we will process your refund within 3-5 business days to your original method of payment.

PRODUCT & GENERAL INFO

11. Are the product pictures exactly what I will receive?

Our product images are high-quality digital mockups. We do our best to represent the designs accurately. However, please be aware that the final print size/placement and the garment color may vary slightly from what you see on your screen due to monitor settings and the custom-printing process.

12. Why do some larger sizes cost more?

You may notice that some larger sizes (like 2XL or 3XL) have a slightly higher price. This is simply because these larger garments cost more for us to produce. The final, accurate price for your selected size will always be shown in your shopping cart and at checkout.

13. Is my payment secure?

Yes. Our entire site is secured with SSL encryption. We do not store your credit card information. All payments are processed by world-class, PCI-compliant gateways: Stripe and PayPal.

14. How do I contact you?

Company Name: Low and Loud Clothing Co LLC

Company Number: B20250357287

US Address: 13418 Lakeland Rd, Whittier, Ca 90605, United States

Email: [email protected]

Phone: +‪1 (310) 864-0729

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.